Returns & Exchanges

 

RETURNS & EXCHANGES

We know you’re going to be delighted with your new Vanilla, but if for any reason you are not, you are welcome to return or exchange your Vanilla with tags, liners intact and in original packaging for store credit or refund. When you choose store credit you'll receive an additional 10% on top of the original purchase price of the returned item. Return shipping is at customer expense. You have 14 days from arrival date to exchange. Sale items include items purchased with a discount of 15% or more and are not eligible for return. For sanitary reasons please try on swimwear over your underwear - we do not accept exchanges that are worn or are soiled/stained.. 

If you return or exchange the product:

- Return shipping is at customer expense. You are responsible for all exchange shipping costs.

All items marked as final sale, or with a Discount Code of above 15% have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact us by email or Instagram and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.

 

HOW TO SEND YOUR VANILLA

- All items should be sent in original condition and packaging, unworn and unwashed, with all labels and hygiene protection intact. In the interest of hygiene, we may refuse returns where it is obvious underwear has not been worn.

- If you have any questions about the fit of your bikini, please contact us and we would be happy to discuss this with you.

Due to the limited nature of some of our fabrics, replacements are subject to availability of fabric. If you opt for a different style, the difference in price will be refunded or paid by you.

WHERE DO I SEND MY VANILLA?

Please contact us to receive step-by-step instructions and return address via email.