Exchanges & Returns
EXCHANGES & REFUNDS
We know you’re going to be delighted with your new Vanilla, but if for any reason you are not, you are welcome to exchange your Vanilla in unworn condition within 14 days of receiving it and we will happily exchange for another style, color or size. We do not refund the credit of your purchase.
If you exchange the product:
- Exchange shipping is at customer cost. You are responsible for all exchange shipping costs.
All items marked as final sale, or with a Discount Code of above 20% have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact us by email or Instagram and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.
HOW TO SEND YOUR VANILLA
- All items should be sent in original condition and packaging, unworn and unwashed, with all labels and hygiene protection intact. In the interest of hygiene, we may refuse exchanges where it is obvious underwear has not been worn.
- If you have any questions about the fit of your bikini, please contact us and we would be happy to discuss this with you.
Due to the limited nature of some of our fabrics, replacements are subject to availability of fabric. If you opt for a different style, the difference in price will be refunded or paid by you.
We do not refund the credit of your purchase.
WHERE DO I SEND MY VANILLA?
Please contact us to receive step-by-step instructions and return address via email.